CUSTOMER SATISFACTION OBJECTIVES
Date : November 2011
We have been successfully assessed to the new BS EN ISO 9001 standard. This standard focuses very much on customer satisfaction which includes the setting of Customer Satisfaction Objectives.
These objectives apply to all staff and are intended to complement our organisations activity, which is to provide a first class service to our customers.
- Our customers will be treated professionally, efficiently and with courtesy at all times.
- Our telephones will be answered within 3 rings during working hours.
- All enquiries will be responded to the same day they are received.
- We will supply quality service at competitive prices.
- We guarantee to give 100% effort towards personal service and customer satisfaction.